SIGNING UP
Signing up at our website will not only make your shopping experience faster and with less hassle, you will also be able to get our latest updates. By signing up you are going to need to provide detailed information regarding your name, email, shipping address, mobile phone number and more. Please be ensured that we will keep the data private and will not share with any third party. By signing yourself up, you will be able to enjoy the benefits, such as: saving your address so you can make your Check Out process faster at every transaction. You can also manage your account, change your address, review your current order and see the airwaybill tracking number. To create your account, just click on the 'Sign In' button right away!
FORGOT PASSWORD
If you have forgotten your password, please follow the "Forgot my password" instuctions on the MY ACCOUNT page.
ORDER
You can order any of our products as long as they are still available. Products in high demand may be sold out real quickly, so please note that adding items to your shopping bag, does not mean the items are reserved for you - you will have to check out properly to make sure you able to purchase the product.
Once you have checked out, we cannot modify/add products for you at our end. Reservations for any of our products are not permitted.
PRICING POLICY
Prices shown on our website are in Indonesian Rupiah(IDR). Prices may change without any notifications.
ORDER PROCESSING
We reserve the right to not process your order if we are unable to validate your payment due to reasons such as different account holder's name or incomplete payment. We also reserve the right not to process your order if product is out of stock or the system fails/errors. In this case, we will refund your payment. Please note refund payment process may takes up to 14 working days.
COLOR
We have tried our best to give the most accurate colors in the computer screen. But due to different monitor displays, the colors may appear differently.
PAYMENT & CONFIRMATION
Payment can be made via Bank Transfer to our account. You will have to confirm your payment at our webstore to validate your purchase.In regards to Bank Transfers, payment should be made stricly in 48 hours (2 days) after checking out. We will automatically send an invoice with the details of your order via email.
If you are unable to transfer and confirm within that time, your orders will automatically expire. You may order again, but we cannot guarantee the product’s availability.
Confirmation (only for Bank Transfer) should be made only after you have paid your order. You can make the confirmation easily by clicking on the 'CONFIRM PAYMENT' link. Be sure to keep your order ID to confirm your order.
In addition, you can also pay with Credit Card (Visa & Mastercard) with no minimum purchase in IDR currency. You do not need to confirm your payment if your payment is with Credit Card.
RETURNS POLICY
Visit our 'Return & Exchange' at the bottom of the page. Please note that we do not provide pick up services for returns and exchanges.
INTELLECTUAL PROPERTY RIGHTS
All content from Asana Batik website including Software and all HTML and codes are not permitted to be used for any public purposes. Content also includes any graphics, logos, photographs, image rights, video or text displayed at www.asanabatik.com. Any reproduction, copying, or foregoing of the content are prohibited.
CONTENT ERRORS
Asana Batik tries to provide the most accurate and complete information. However, content may have errors or inaccuracies. Asana Batik also does not promise that all functional system and aspects at our web store will be error-free and virus-free. We recommend customers to have anti-virus software updated. Some browsers may experience different errors and we try our best to fix that. Please email us to customercare@asanabatik.com for any errors that may occur.
COMMERCIAL USE
This site is not for any commercial use. You may not copy, display, reproduce, publish, create derivative works and sell any content or products within this site. You are prohibited to use our content for any advertising use/commercial use for your own site.
AGREEMENT
You agree that you will be responsible for your activity in this webstore. If we notice that you were involved in prohibited activities or in violations of our Terms and Conditions, we may deny your access to the website on temporary or permanent basis. We are still entitled to use our rights in any other situation where you violate the Terms and Conditions. We are not responsible for any losses that are not caused by our faults or indirect losses caused by shipping company or force majeure. We will be responsible for your losses only if we violate our Terms and Conditions.
COMPENSATION
You agree to compensate us fully, defend us and hold us Asana Batik harmless immediately on demand, its directors and officers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any violation of the Terms and Conditions by you including the use by any other persons accessing this site using your internet account caused by your action or inaction.
